General Conditions of Sale (CGV)
General Conditions of Sale (CGV)
Website: Oteka - Tea and Coffee
Effective date: 02/09/2024
1. Preamble
The company Oteka, Simplified Joint Stock Company with capital of [capital amount], whose head office is located at 11 rue Lagarrigue, 31380 GARIDECH, France, registered in the Toulouse Trade and Companies Register under SIRET number 83361640200057, offers for the online sale of superior quality teas and coffees. The site www.oteka.fr is dedicated to the sale of these products to individual consumers.
2. Acceptance of conditions
Ordering products presented in the online store of the site www.oteka.fr assumes full and unreserved acceptance of these general conditions of sale. These conditions may be modified or updated; the conditions applicable to a customer's order are those in force on the day of the order.
3. Product characteristics
Oteka undertakes to present the essential characteristics of the products (on the information sheets available on the site) and the mandatory information that the consumer must receive under applicable law. The customer undertakes to read this information carefully before placing an order on the site.
4. Orders
- 4.1. Order process : The customer who wishes to purchase a product must follow the online order process, which includes clear identification, selection of the chosen products, as well as verification and validation of the order.
- 4.2. Order confirmation : An order confirmation summarizing all the elements relating to it will be sent to the customer by e-mail. This confirmation will constitute acceptance of the operations carried out and formation of the sales contract.
5. Price and payment
- 5.1. Price : Prices are indicated in euros including tax and are applicable exclusively on the date the order confirmation is sent by the seller to the consumer.
- 5.2. Payment terms : Payment is due upon ordering. Payments made by the customer will only be considered final after effective collection of the sums due by Oteka.
6. Delivery
- 6.1. Delivery areas : Delivery is possible in mainland France and, depending on the case, in certain foreign countries.
- 6.2. Deadlines and terms : Delivery times are given for information purposes only. Oteka strives to respect these deadlines but exceeding them cannot give rise to damages, withholding or cancellation of orders in progress.
7. Right of withdrawal and returns
In accordance with the legal provisions in force, the consumer has a period of 14 days from receipt of the products to exercise his right of withdrawal from Oteka without having to provide reasons or pay a penalty.
8. Liability
Oteka undertakes to provide all the care customary in the profession for the implementation of the service offered to the customer. However, it cannot be held liable in the event of failure to fulfill its contractual obligations due to a fortuitous event or force majeure as defined by French case law.
9. Protection of personal data
In accordance with the “Informatique et Libertés” law and the GDPR, Oteka ensures the protection of the personal data of its customers. The information collected is necessary for order management and commercial relations. The rights of access, rectification, and opposition may be exercised in accordance with the terms described in our confidentiality policy.
10. Intellectual property
All elements of the Oteka site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of Oteka.
11. Completeness
These general conditions of sale constitute the entirety of the obligations of the parties. No other general or specific conditions communicated by the customer may be integrated into or deviate from these conditions.
12. Applicable law and dispute resolution
These general conditions are subject to French law. In the event of a dispute, an amicable solution will be sought before any legal action. In the absence of an amicable agreement, the French courts will have sole jurisdiction.