Customer service
Oteka Customer Service - Tea and Coffee
At Oteka, we are committed to providing our customers with an exceptional experience, not only through our premium tea and coffee products, but also through responsive and attentive customer service. We are here to answer all your questions, resolve problems and help you get the most out of our products.
Contact us
For any questions, requests or support needs, you can contact us in several ways:
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By E-mail: Send us a message at contact@oteka.fr for any questions or assistance. We aim to respond to all emails within 24 hours on business days.
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Contact Form: Use the contact form available on our website www.oteka.fr to send us your messages directly. We are committed to responding quickly.
FAQ:
We also invite you to consult our FAQ section where you will find answers to frequently asked questions regarding our products, delivery, returns and the ordering process.
Tracking control :
If you wish to follow the progress of your order, you can do so directly on our site with your order number and email.
Returns and Refunds:
Our returns policy is simple. If you are unhappy with your purchase for any reason, please review our Return Policy on our site or contact us for assistance.
Help and Advice:
Need advice on choosing your tea or coffee? Our team is at your disposal to offer you personalized recommendations according to your tastes and preferences.
Commitment to Customer Satisfaction:
Your satisfaction is our top priority. If for any reason you are not completely satisfied with the experience provided, please let us know so that we can take steps to make it right.
We appreciate every opportunity to serve you and are committed to providing the best service possible.